Made-To-Order Products Information

Processing Time:
Orders are typically processed within 1-3 business days for in-stock items. Custom or made-to-order items may require additional time, which will be noted in the product description.

Shipping Time:

• Domestic Shipping: Orders within Canada typically take 5-7 business days to arrive once shipped. 
• International Shipping: International orders can take between 7-10 business days depending on the destination. Please note that shipping times may vary due to customs processing.

Please note shipping time may vary due to shipping company, but should be updated on tracking information. We do not take responsibility for shipping carrier delays or holiday delays.

Shipping Costs:
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. For international shipments, additional customs duties, taxes, or fees may apply and are the responsibility of the customer.

Order Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information. If you experience any delays, please contact our support team.

Lost or Damaged Packages:
If your order is lost or arrives damaged, please contact us immediately at car8onex@gmail.com with your order details and photos of any damage.

We want you to be fully satisfied with your purchase. If for any reason you are not, please review our return and exchange policy below.

Eligibility for Returns/Exchanges:

• Items must be unused, undamaged, and in their original packaging.
• Returns and exchanges must be initiated within 7 days of receipt of the product.

Return Process:

1. Contact us at car8onex@gmail.com to request a return authorization.
2. Once approved, you will receive return instructions and a return shipping address. Return shipping costs will be the responsibility of the customer.
3. Please pack the item securely in its original packaging and send it back to us.
4. Refunds will be processed within 7-10 business days of receiving the returned item.

Exchanges:
We offer exchanges for defective or incorrectly shipped items. Please contact us with photos and details of the issue, and we will arrange for a replacement.

Restocking Fee:
A restocking fee of 20% may apply to non-defective returns.

Non-Returnable Items:
Custom or personalized orders, clearance items, and gift cards are non-returnable.

In the event that an item is out of stock, you will have the option to either pre-order or request a made-to-order part, depending on availability.

Pre-ordered Parts:

Pre-ordered parts will be shipped as soon as they are restocked, and you will be notified of the estimated shipping date upon placing your order.

Made-To-Oder Parts

For made-to-order parts, please allow 20-25 days for production time before the part is shipped. We will keep you informed throughout the process to ensure timely delivery. For certain low-demand items, we offer them exclusively as made-to-order, meaning the part will be produced after your order is placed.

Please note that pre-ordered and made-to-order parts may have extended delivery times but are fully covered by our standard warranty and return policies.

All of our carbon fiber parts come with a limited [12-month] warranty covering manufacturing defects. This warranty does not cover:

• Damage due to misuse, improper installation, or modifications.
• Damage from car accidents.
• Wear and tear from normal use.
• Cosmetic imperfections such as scratches after installation.

To file a warranty claim, please contact us at [support email] with your order number and a description of the issue. Photos or videos may be requested to process the claim.

At Car8oneX, we take your privacy seriously. This privacy policy outlines how we collect, use, and protect your personal information.

Information We Collect:
We collect information that you provide to us when you:

• Place an order.
• Create an account.
• Subscribe to our newsletter.
• Contact customer support.

This may include your name, email address, shipping address, phone number, and payment information.

How We Use Your Information:
We use your information to:

• Process and fulfill your orders.
• Communicate with you about your order status.
• Provide customer support.
• Send you promotional offers (if you’ve opted in).

Data Security:
We use industry-standard encryption technology to protect your personal information. We do not store credit card details and never share your personal information with third parties, except as necessary to fulfill your order (e.g., shipping partners).

Cookies and Tracking:
Our website uses cookies to enhance your shopping experience and to analyze website traffic. You can disable cookies in your browser settings, though some features of our website may not function properly.

By using our website and purchasing our products, you agree to the following terms:

• Prices and availability of products are subject to change without notice.
• All orders are subject to acceptance and availability. In rare cases, items may go out of stock after an order is placed. In such cases, we will notify you immediately.
• We reserve the right to refuse or cancel any order for any reason.